Privacy & Safety Policy

At SkiCatalogue.com, we prioritize the privacy and security of our customers. This policy is designed to comply with the United States and Canadian data protection standards, including the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information Collection and Use

• Personal Data: We collect personal data such as your name, address, email, phone number, and payment details when you make a purchase, create an account, or contact us.
• Purpose of Processing: Your data is used to process transactions, deliver products, provide customer service, and enhance your shopping experience. We also utilize data for internal purposes like analytics and service improvements.

Returns Policy

At SkiCatalogue.com, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations. Here’s our return policy to help ensure we meet your needs:

Time Frame for Returns

• Standard Returns: Products can be returned within 30 days of receipt.
• Defective or Damaged Goods: If the product is defective or damaged upon arrival, please inform us within 1-2 days for a prompt replacement or return.

Responsibility of Customer

It is the responsibility of the customer to carefully verify the product specifications, including size, color, and functionality, as listed on our website before use. Upon receipt of the product, we encourage customers to inspect the item(s) thoroughly to ensure that all aspects meet their expectations and match the order specifications. Should there be any discrepancy or issue, it is imperative that the customer contacts our customer service team prior to using the product.

Use of the product constitutes acceptance of its condition, specifications, and suitability for the intended purpose. Therefore, customers are urged to perform this verification process immediately upon delivery to ensure any concerns can be addressed in accordance with our return policy.

Condition of Returned Items

• Products must be returned in their original condition, including all tags, packaging, and accessories.
• Items must be unused and clean. Products showing signs of wear or use may be subject to a restocking fee or may not be eligible for a return.

Sale Items

Please note that items purchased on sale are final sale and are not eligible for a refund or exchange. This policy applies to all discounted and promotional items.

The non-returnable condition of sale items will be clearly specified on the product page.

Return Process

1. Contact Us: Before returning any item, please contact us at boutique@skicatalogue.com to initiate the return process.
2. Return Authorization: You will receive a Return Authorization number and instructions on how to send back the product.
3. Shipping: Customers are responsible for return shipping costs unless the item is being returned due to a defect or our error.
4. Refund or Exchange: Once we receive the item and confirm its condition, we will process your refund or exchange as per your preference.

Exceptions and Exclusions

Certain items may be excluded from returns due to hygiene, safety, or other considerations. These will be clearly marked on the product page.

Customized or special order items may not be returnable or may have different return policies.

Additional Information

• Refunds will be processed to the original method of payment.
• Please allow 2-3 business days for the refund to appear in your account.
• We reserve the right to refuse returns that do not meet our return policy.

Customer Support: For any queries or concerns regarding returns, please contact our customer support at boutique@skicatalogue.com. We’re here to help!