Refund policy

At SkiCatalogue.com, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations. Here’s our return policy to help ensure we meet your needs:

Time Frame for Returns

  • Standard Returns: Products can be returned within 10 days of receipt.
  • Defective or Damaged Goods: If the product is defective or damaged upon arrival, please inform us within 1-2 days for a prompt replacement or return.

Responsibility of Customer

Customers should verify product specifications before use and inspect items upon receipt. Using the product implies acceptance of its condition.

Condition of Returned Items

  • Products must be returned in their original condition, including all tags, packaging, and accessories.
  • Items must be unused and clean. Products showing signs of wear or use may be subject to a restocking fee or may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards

  • Clearance or final sale items

  • For hygiene reasons, underwear and socks are final sale and cannot be returned or exchanged.

Return Process

Contact Us: Before returning any item, please contact us at support@skicatalogue.com to initiate the return process.

Return Authorization: You will receive instructions on how to send back the product.

Shipping & Fees:

  • Customers are responsible for return shipping costs unless the item is being returned due to a defect or an error on our part.
  • A return label and customs form will be provided.
  • Once the return label is issued, the item must be dropped off at the courier within 3 business days. If not dropped off within this timeframe, the return will no longer be accepted.
  • The return shipping cost will be communicated in the Return Authorization email.

Refund: Once we receive the item and confirm its condition, we will process your refund based on your preference.

Exceptions and Exclusions

Certain items may be excluded from returns due to hygiene, safety, or other considerations. These will be clearly marked on the product page.

Customized or special order items may not be returnable or may have different return policies.

Additional Information

  • Refunds will be processed to the original method of payment.
  • Please allow 2-3 business days for the refund to appear in your account.
  • We reserve the right to refuse returns that do not meet our return policy.

Customer Support: For any queries or concerns regarding returns, please contact our customer support at support@skicatalogue.com. We’re here to help!