Refund policy

Return, Cancellation & Refund Policy

At SkiCatalogue.com, we strive to provide high-quality products and excellent customer service. Please review this policy carefully before placing your order.

Customer Self-Service Cancellations & Returns

SkiCatalogue.com provides a self-service “Cancel or return” feature within the customer account area. This feature is the primary method for requesting:

  • Order cancellations (before fulfillment)
  • Product returns
  • Statutory withdrawal requests where applicable under European Union consumer protection laws

To submit a request:

  1. Log in to your customer account on SkiCatalogue.com.
  2. Open the applicable order.
  3. Click “Cancel or return.”
  4. Follow the on-screen instructions and select the appropriate request type.
  5. Submit your request.

Customers who are unable to access their customer account may alternatively contact support@skicatalogue.com.

Upon submission, customers will receive an electronic confirmation acknowledging receipt of their request.

Order Cancellation Requests

Cancellation requests are accepted only for orders that have not yet been fulfilled.

Cancellation requests are not guaranteed and are subject to the order status at the time the request is received.

Orders that have already been fulfilled, packed, processed for shipment, shipped, or have had a shipping label generated may no longer be eligible for cancellation and will instead be handled in accordance with this Return Policy.

Return Requests

Return requests must be submitted within ten (10) days of delivery unless a longer period is required by applicable consumer protection laws.

Once a return request has been reviewed and approved, customers will receive return instructions and, where applicable, a prepaid return shipping label through their customer account and/or by email.

To be eligible for a return, products must:

  • Be unused and in new condition.
  • Include all original packaging, tags, manuals, accessories, and documentation.
  • Show no signs of installation, mounting, use, wear, damage, modification, or customization.
  • Be returned in the same condition in which they were received.

Products returned in a condition different from their original condition may be refused or may be subject to a reasonable restocking fee.

European Union Right of Withdrawal

Consumers residing in the European Union may have a statutory right to withdraw from their purchase within fourteen (14) days of receiving the goods without providing a reason, unless an exemption applies under applicable law.

EU customers may exercise this right by using the “Cancel or return” feature within their customer account during the applicable withdrawal period.

Once a valid withdrawal request has been submitted, customers will receive an electronic confirmation acknowledging receipt of the request.

After the withdrawal request has been reviewed, customers will receive return instructions through their customer account and/or by email.

Certain products may be exempt from the statutory right of withdrawal where permitted by applicable law.

Non-Returnable Items

The following items are final sale and are not eligible for cancellation, return, exchange, or refund unless required by applicable law:

  • Underwear and base layers
  • Socks
  • Gift cards
  • Customized or personalized products
  • Products specially ordered for a customer
  • Mounted skis
  • Drilled skis
  • Products modified or configured at the customer’s request
  • Any product specifically identified as Final Sale or Non-Returnable

Customized, Mounted & Special-Order Products

Products that have been customized, personalized, modified, mounted, drilled, adjusted, configured, or specially ordered at the customer’s request are generally not eligible for cancellation, return, exchange, or refund.

Examples include, but are not limited to:

  • Skis mounted with bindings
  • Skis drilled for bindings
  • Bindings adjusted to a customer-provided Boot Sole Length (BSL)
  • Customized race equipment
  • Special-order products not normally stocked by SkiCatalogue.com
  • Products altered or configured to customer specifications

Where permitted by applicable law, these products may also be exempt from the European Union statutory right of withdrawal.

Customers are encouraged to carefully verify all sizing, specifications, compatibility, and configuration details before placing an order for any customized or mounted product.

Shipping, Return Labels & Fees

Unless the return is due to a verified manufacturing defect, damage during transit, or an error on the part of SkiCatalogue.com, customers are responsible for return shipping costs.

When applicable, SkiCatalogue.com will provide a return shipping label and any required customs documentation to ensure proper shipment tracking and customs clearance.

Unauthorized returns may be refused.

Once a return has been approved and a return shipping label has been issued, the package must be tendered to the designated carrier within three (3) business days. Failure to ship the package within this period may result in cancellation of the approved return.

Any applicable return shipping charges will be communicated during the return approval process and may be deducted from the refund unless otherwise required by applicable law.

Original shipping charges are non-refundable except where required by law.

Original duties, taxes, brokerage fees, customs charges, import fees, and similar governmental or carrier charges are non-refundable.

Customers exercising their statutory right of withdrawal remain responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once the returned product has been received and inspected, SkiCatalogue.com will notify the customer whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times vary depending on the payment provider and financial institution.

Shipping charges, return shipping charges, duties, taxes, brokerage fees, customs charges, import fees, and other non-product charges are non-refundable except where required by applicable law.

If a returned item is received used, damaged, incomplete, missing original packaging, or otherwise not in its original condition, SkiCatalogue.com reserves the right to deny the refund or issue a partial refund reflecting the diminished value of the returned merchandise.

Damaged, Defective or Incorrect Items

Customers must notify SkiCatalogue.com within forty-eight (48) hours of delivery if they receive a damaged, defective, or incorrect item.

Please include:

  • Order number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label

Each claim will be reviewed individually, and appropriate resolution options will be provided.

Refused Shipments

If a shipment is refused, abandoned, or returned because of:

  • Failure to pay duties, taxes, brokerage fees, or import charges;
  • Failure to provide required customs documentation;
  • Failure to accept delivery;
  • Failure to collect the shipment from the carrier;
  • An incorrect shipping address provided by the customer; or
  • Any other circumstance beyond the control of SkiCatalogue.com,

all costs incurred by SkiCatalogue.com, including but not limited to return freight, customs charges, brokerage fees, storage charges, carrier administrative fees, and any related expenses, may be deducted from any eligible refund.

Duties, Taxes & Customs Charges

For international shipments, duties, taxes, brokerage fees, customs charges, import fees, and similar governmental or carrier charges may be collected at checkout or assessed by the destination country upon importation, depending on the shipping service selected.

Once these amounts have been remitted to the applicable authorities, customs agencies, carriers, brokers, or service providers, they are non-refundable.

Customers remain solely responsible for complying with all import requirements applicable in the destination country.

Contact Us

For assistance with cancellations, returns, exchanges, warranties, or any customer service inquiry, please contact:

Email: support@skicatalogue.com

SkiCatalogue.com reserves the right to amend, update, or modify this policy at any time without prior notice. Changes become effective immediately upon publication on the website.